Privacy Policy

Objective & Scope

TwinTucks Private Limited (“Company,” “we,” “our,” or “us”), owner of the brand Wellness Expertise, is committed to protecting your privacy and safeguarding your Personal Information.

This Privacy Policy explains how we collect, use, store, disclose, and secure your Personal Information when you access or use our website, mobile applications, or other platforms (collectively, the “Platforms”).

This Policy applies to all users across the globe who interact with our Platforms and purchase our products. It is designed to be compliant with applicable data protection laws, including the Information Technology Act, 2000 (India), GDPR (Europe), and other global standards.

By using our Platforms, you consent to the collection and processing of your information as described in this Policy. By providing your mobile number, you agree to receive communications, including service updates and promotional messages, even if your number is registered under DND/NCPR, unless you opt out.

Definition of Personal Information

“Personal Information” refers to any data that can directly or indirectly identify you, excluding publicly available information. This may include, but is not limited to, name, contact details, device information, and payment details.

How We Collect Information

1. Voluntary Submission: Name, email, phone, address, payment details, survey responses, subscriptions, or preferences.
2. Automatic Collection: Device information, IP address, browsing behavior, cookies, and geolocation data.
3. Third-Party Sources: Data from social media platforms, affiliates, or promotional partners (with your consent).

Types of Information Collected

• Contact details: Name, email, phone, address, country
• Demographics: DOB, gender, language, location
• Purchase and payment information
• Device and technical details
• User content: Reviews, surveys, feedback, or comments
• Publicly available information

Purpose of Collecting Personal Information

We collect and process your Personal Information for the following purposes:

• Identity verification and account management
• Processing orders, transactions, and refunds
• Sending service updates, promotional messages, and wellness tips
• Conducting surveys, contests, and customer feedback exercises
• Personalizing product recommendations and advertisements
• Analyzing trends, customer behavior, and service performance
• Fraud detection, dispute resolution, and platform security
• Compliance with applicable legal and regulatory obligations

Legal Basis for Processing

Processing of Personal Information is based on:

• Performance of Contract: Fulfilling your orders and service agreements
• Legitimate Interests: Providing tailored services, marketing, and communications
• Legal Obligations: Meeting statutory and regulatory requirements
• Consent: Where specific processing requires your explicit permission

You may withdraw consent at any time by contacting us at care@wellpedia.com.info@wellnessexpertise.com

Sharing & Retention of Personal Information

• Data may be shared with trusted affiliates, service providers, payment gateways, logistics partners, auditors, or regulatory authorities where required.
• We do not sell or rent your Personal Information to third parties.
• Data is retained only as long as necessary for business, contractual, or legal requirements, after which it is securely deleted or anonymized.

Opt-Out & Consent Withdrawal

• Unsubscribe from communications via email links, account settings, or by contacting support.
• Location services may be disabled on mobile devices.
• Consent withdrawal will not affect the lawfulness of processing prior to withdrawal.

Storage & Disposal

• Personal Information is stored on secure servers managed by us or certified third-party cloud service providers.
• Data no longer required will be deleted or anonymized using industry-standard methods.

Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze usage, and personalize content. You may manage or disable cookies via your browser; however, some features may not function properly.

Customer Content

Any content you voluntarily post (reviews, comments, testimonials) may be visible to third parties. We are not responsible for external use of such content.

Third-Party Sites & Analytics

Our Platforms may include links to third-party websites and tools (e.g., Google Analytics). We are not responsible for their privacy practices.

Employment Opportunities

Information submitted for recruitment will be used only for hiring purposes and may be retained for future consideration.

Children’s Privacy

Our Platforms are not directed at individuals under 18 years of age. We do not knowingly collect information from minors. If such information is identified, it will be deleted promptly.

Security

We employ industry-standard physical, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security against unauthorized access.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted with an updated “Effective Date.” Continued use of our Platforms constitutes acceptance of the revised Policy.

Privacy Concerns

For questions, complaints, or privacy-related concerns, please contact our Grievance Officer:

Name: [To be appointed]
Email: info@wellnessexpertise.com
Phone: +91 9874563210

Scam Alert

Beware of fraudulent offers claiming free products, discounts, or gifts. Verify authenticity only via info@wellnessexpertise.com or +91 96325 87410 before making purchases.