Frequently Asked Question

Frequently Asked Question

Referral Program
1. What is the Wellness Expertise referral program?
Our referral program lets you earn ₹150 off your next purchase by inviting friends to Wellness Expertise. When your friend places their first order of ₹999 or more, they instantly get ₹150 off. Once their order is successfully delivered, you also receive a ₹150 reward.
2. Why do we offer this program?
At Wellness Expertise, we want to make wellness accessible to everyone. This program is our way of saying thank you for sharing wellness with your friends and family.

How the Referral Program Works

3. Steps to refer your friends:
  • Share your unique referral link via WhatsApp, Email, or manually.
  • Your friend clicks the link and sees a pop-up, e.g.: “Aditya sent you ₹150 off your first order above ₹999. Accept the gift?”
  • Once accepted, the referral code is auto-applied at checkout (or can be entered manually).
  • If their first order is ₹999 or more and delivered successfully, you receive your reward.
  • You’ll receive real-time updates via WhatsApp and Email throughout the process.

Rewards & Redemption

4. What do I earn when my friend places an order?
You’ll receive a ₹150 discount code for your next Wellness Expertise purchase of ₹999 or more.
5. How do I receive my reward?
Your code is sent via WhatsApp and Email once your friend’s order is delivered.
6. Can I refer multiple friends?
Yes! You earn a new ₹150 reward for every friend who places and receives a qualifying first order.
7. Can multiple rewards be combined?
No. Each reward code can be applied to one order above ₹999.
8. Do referral codes expire?
Yes. Each referral link and reward code is valid for 60 days from issuance.
9. Can I use a referral code with another promo or coupon?
No. Only one discount code can be used per checkout.

Conditions for a Successful Referral

10. What counts as a successful referral?
A referral is successful if:
  • Your friend uses your referral link/code
  • Their first order is ₹999 or more (excluding shipping)
  • The order is delivered successfully
Rewards are not earned if:
  • Order value is below ₹999
  • Order is canceled or returned
  • Referral code is not applied at checkout
  • Referral is attempted via the app (program is website-only)
11. Can my friend use the referral code later?
Yes, they can enter the code manually at checkout, provided the order meets the conditions above.
Friend’s Experience
12. What does my friend get?
They get ₹150 off their first order of ₹999 or more.
13. What will my friend see when using my link?
They will see a pop-up: “Aditya sent you ₹150 off your first order above ₹999. Accept the gift?” Once accepted, the code is automatically applied at checkout.
Real-Time Notifications
14. What updates will I receive?
You’ll get WhatsApp and Email notifications when:
  • Your friend clicks your referral link
  • Your friend places an order (including value)
  • Orders are canceled or returned
  • Orders are delivered and your reward is available
Troubleshooting & Support
15. I haven’t received my reward – why?
Possible reasons:
  • Your friend did not use your referral code
  • Their order was below ₹999
  • Their order was canceled or returned
  • The order has not yet been delivered
Still need help? Contact us with your friend’s name or order details.
16. My reward code isn’t working. What should I do?
  • Ensure your cart total is ₹999 or more
  • Check that the code is still valid
  • Enter the code correctly
If issues continue, contact our support team.
Privacy & Program Policy
17. Is my personal information safe?
Yes. Your data is secure, encrypted, and never shared with third parties.
18. Will my friend know I referred them?
Yes. Your first name will appear in the pop-up message when they visit via your link.
19. Can existing customers be referred?
No. The program is for new customers only.
20. Can Wellness Expertise change or end the program?
Yes. We may modify, suspend, or end the program at any time without prior notice.
Additional Notes
21. Can referral codes be combined with other promotions?
No. Only one discount code can be applied at checkout.
22. Is the referral program available on the app?
Not yet. The program is currently website-only.

Not yet. The program is currently website-only.

Final Note Start referring today! Share wellness, earn rewards, and help your friends begin their health journey. For every new friend you bring to Wellness Expertise, both of you enjoy ₹150 off your next purchase.

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